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Arrangements 2 |
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Delivery
& Refund Policy
Shop
Hours:
9:00am - 6:30pm Monday to Friday
8:00am - 1:00pm Saturdays
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Delivery Times
Same day delivery in Brisbane Monday to Saturday
- Place
your order by 1300 (10am
- Saturday's) for same day delivery in Brisbane * Note:
Times are given in Eastern Australian Standard time.
- Queensland
State wide deliveries are same day (subject to availability of florist
in location) if ordered by 1300 (10am - Saturday's).**
Please note, deliveries outside of Brisbane will be handled by relay
organization .
- Australia
wide same day (subject to availability of florist in location) if
ordered by 1300 (10am - Saturday's).
** Please note, deliveries outside of Brisbane will be handled by
relay organization.
- International
Orders need to be ordered the day before delivery at a minimum.**
Please note, deliveries outside of Brisbane will be handled by relay
organization.
Refund
& Return Policy
At Blooms, Baskets & Gifts we pride ourselves on the quality of our
products and services. However, it is important to remember that flowers
are a perishable product and that they will react to their immediate
indoor environment and external weather conditions. Extreme heat or
changes in the climate will have an affect on the flowers. Therefore,
once flowers are dispatched from Blooms, Baskets & Gifts a number of
changes in conditions may result in their longevity being reduced. This
then makes it difficult for Blooms, Baskets & Gifts to guarantee the
flower quality every time.
It is also
important to note that all flowers are unique. Therefore, some flowers
will open fully and others will not open at all. Just as some flowers
are more fragrant than others. This does not mean that they are of a
lesser quality, there are simply different variations of the same flowers.
For example, roses are more fragrant when grown in the warmer months
than those grown in the cooler months.
Care
Instructions
In order to increase the life span of your flowers, we recommend changing
the water in the vase every 2 days and cutting the flower stems on a
sharp angle. The addition of flower preservative will add to the longevity
of your flowers.
Conditions
for Returns
Your flowers should last between 3-7 days. However, should your flowers
perish within the first two days, Blooms, Baskets & Gifts are happy
to dispatch to you a new lot of flowers. Before dispatching of a new
order, Blooms, Baskets & Gifts must be satisfied that all care instructions
provided were adhered to. Therefore, it is our policy to pick up the
original flowers at the time of the new order delivery in order for
our florists to determine the cause of the problem. If the original
flowers are disposed of, a new order cannot be arranged. Flowers need
to be picked up by Blooms, Baskets & Gifts within 3 days of original
order.
Cancellation
of Orders
Should you wish to cancel your order, your money will be refunded less
a $10 administrative fee. All refunds will be issued back to the credit
card used for the original online transaction.
Note: Cancellations must be made 24 hours prior to the requested delivery
date & time. We are unable to cancel any orders already made and awaiting
delivery
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